.modal{
    position:fixed;
    top:0;
    left:0;
    width:100%;
    height:100%;
    z-index:99;
    align-items:flex-start;
    justify-content:center;
    overflow: hidden;
    opacity: 0;
    pointer-events: none;
    transition: opacity 0.2s ease-in, transform 0.5s ease-in-out;
    display:flex;
    transform: translateX(100%);
}

.modal.active{
    pointer-events: initial;
    opacity: 1;
    z-index:999;
    transform: translateX(0);
}

.modal#message-modal.active .modal-container,
.modal#comment-modal.active .modal-container{
    /* transform: translateY(0); */
    opacity: 1;
    
}

.modal#message-modal .modal-container,
.modal#comment-modal .modal-container{
    width:100%;
    height:100vh;
    background-color:white;
    overflow-y: auto;
    overflow-x: hidden;
    padding:30px;
    border-radius:20px 0 0 20px;
    display:flex;
    justify-content:space-between;
    gap:20px;
    position:fixed;
    opacity: 0;
    top:0;
    left:0;
    transition:transform 0.5s linear, opacity 0.5s linear;
}
/* 
.modal#menu-modal .modal-container{
    width: 70%;
    background-color:white;
    padding:20px;
    position:fixed;
    right:0;
    top:0;
    height:100%;
    max-height: 100%;
} */


.modal .modal-close{
    position: absolute;
    font-size:35px;
    top:5px;
    right:5px;
    background-color:transparent;
    outline:none;
    border:none;
    border-radius:100%;
    padding:5px 15px;
    transition:  transform 0.2s linear;
    cursor: pointer;
}

.modal .modal-close:hover{
    transform: scale(0.8);
}

.modal .left-col{
    width:60%;
    display: flex;
    flex-direction: column;
}

.modal .right-container{
    width:40%;
}


.right-nav-button {
    list-style: none;
    display: flex;
    border-bottom: 1px solid #ddd;
    padding: 0;
    margin: 0 0 20px 0;
    overflow-x: scroll;
  }

.right-nav-button::-webkit-scrollbar {
    display: none;
}
  
  .right-nav-button li {
    margin: 0;
  }
  
  .right-nav-button button {
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    margin: 0;
    padding: 12px 18px;
    font-size: 14px;
    font-weight: 500;
    color: #555;
    cursor: pointer;
    transition: all 0.3s ease;
    white-space: nowrap;
    max-width: 100px;
    overflow: hidden;
    text-overflow: ellipsis;
  }
  
  .right-nav-button button:hover {
    color: #000;
  }
  
  .right-nav-button button.active {
    border-bottom: 2px solid #2ecc71; 
    color: #2ecc71;
    font-weight: 600;
    max-width: none; 
  }

  .right-nav-button button:hover{
    border-bottom: 2px solid #2ecc71; 
    color: #2ecc71;
    font-weight: 600;
  }

.modal .right-col{
    width:100%;
    height:100%;
    max-height: 600px;
    display:flex;
    flex-direction:column;
    gap:20px;
    align-items: flex-start;
    justify-content: space-between;
}

.modal .right-col .right-col-container{
    width:100%;
    display:flex;
    flex-direction:column;
    gap:20px;
    align-items: flex-start;
    position: relative;
}

.modal .activity-container,
.modal .history-container,
.modal .templates-container{
    max-height:500px;
    overflow-y: scroll;
}

.modal .left-col .reply-to{
    margin-bottom:5px;
    display: flex;
    flex-direction: column;
}

.modal .left-col .reply-to .load-more{
    align-self: center;
    transform: translateY(70px);
}

.load-more {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 5px 10px;
    font-size: 12px;
    font-family: 'Segoe UI', sans-serif;
    color: #fff;
    background-color: #007bff;
    border: none;
    border-radius: 8px;
    cursor: pointer;
    transition: background-color 0.3s, transform 0.2s ease-in-out, opacity 0.3s ease-in-out;
    box-shadow: 0 4px 12px rgba(0, 123, 255, 0.2);
    z-index:2;
  }
  
  .load-more:hover {
    background-color: #0056b3;
    transform: translateY(-1px);
  }
  
  .load-more i {
    font-size: 1.1em;
  }

  .load-more.hide{
    transform: translateY(-15px);
    opacity: 0;
    pointer-events: none;
  }


.modal .left-col .reply-to img{
    width:50px;
    height:50px;
    object-fit:cover;
    border-radius:100%;
}

.modal .left-col .reply-to p{
    font-weight:500;
    font-size:18px;
}

.modal .left-col .last-activity{
    font-weight:300;
    font-size: 14px;
    opacity:0.5;
    margin-bottom:20px;
}

/* Chat container */

.modal .left-col .conversation-container{
    background-color: #f5f5f5;
    position: relative;
    max-height: 300px;
    padding-top:10px;
    height:300px;
    display: flex;
    justify-content: center;
    align-items: flex-start;
    border-radius: 10px;
    overflow: hidden;
    margin-bottom: 20px;

}

.modal .left-col .conversation {
    display: flex;
    flex-direction: column;
    background-color: #f5f5f5;
    padding: 20px 10px;
    gap: 10px;
    position: absolute;
    top:0;
    left:0;
    width: 100%;
    height: 100%;
    align-items: flex-start;
    scroll-behavior: smooth;

    overflow-x: auto;
}


.modal .left-col .message {
    max-width: 70%;
    display: flex;
    flex-direction: column;
    padding: 10px 14px;
    border-radius: 14px;
    font-size: 14px;
    line-height: 1.5;
    word-break: break-word;
    box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
}

.modal .left-col .message span {
    font-size: 12px;
    color: #888;
    margin-bottom: 4px;
}

.modal .left-col .message.user {
    align-self: flex-start;
    background-color: #d6e4dc; 
    color: #2e3b32;            
    text-align: left;
}

.modal .left-col .message.agent {
    align-self: flex-end;
    background-color: #cddfee; 
    color: #1f2d3d;          
    text-align: left;
}


/* .modal .left-col .conversation p{
    padding:5px 15px;
    background-color:gray;
    border-radius:20px;
    color:white;
    
}

.modal .left-col .conversation .user{
    background-color:green;
}

.modal .left-col .conversation .agent{
    align-self:flex-end;
    background-color:darkorange
} */

.modal .left-col form{
    width:100%;
    display:flex;
    flex-direction:column;
    gap:10px;
    padding-bottom:30px;
}

.modal-container.no-agent .left-col form,
.modal .right-col .not-lead,
.modal .no-agent .assigned-agent select,
.modal .no-agent .remarks{
    pointer-events: none;
    opacity: 0.3;
}

.modal-container.no-agent .right-col .inquiry-type,
.modal-container.no-agent .right-col .emergency{
    pointer-events: none;
    opacity: 0.3;
}

.modal .left-col textarea{
    width:100%;
    border-radius:15px;
    padding:5px 10px;
    min-height:100px;
    outline:none;
}

.modal .left-col form button{
    align-self:flex-end;
    border:none;
    background-color:transparent;
    color:green;
    font-weight:600;
    padding:5px 10px;
    cursor:pointer;
    transition: transform 0.2s linear;
}

.modal .left-col form button:hover{
    transform: scale(0.8);
}

.modal .right-col .inquiry-type p,
.modal .right-col .assigned-agent p,
.modal .right-col .assigned-agent select,
.modal .right-col .status p,
.modal .right-col .emergency p{
    font-weight:500;
    font-size:16px;
    margin-bottom:5px;
}

.modal .right-col .assigned-agent select{
    padding:10px;
    background-color: #ffebcd; 
    border-radius: 10px;
}

.modal .right-col .inquiry-type ul{
    display:flex;
    flex-wrap:wrap;
    gap:5px;

}



.modal .right-col .inquiry-type ul li{
    font-size:12px;
    display:flex;
    gap:5px;
    align-items:center;
    justify-content:center;
    background-color:#f0f8ff;
    padding:10px;
    border-radius:10px;
    color:#1a3d6b;
}

.modal .right-col .assigned-agent .agent{
    background-color: #ffebcd; 
    color: #333333; 
    font-size:14px;
    padding:10px;
    border-radius:10px;
}

.modal .right-col .status .modal-status{
    background-color: #eaeaea; 
    color: white; 
    font-size:14px;
    padding:10px;
    border-radius:10px;
    font-weight: 500;
}

 .modal .right-col .modal-status.new{
    background-color:#9C27B0;
}
/*
.modal .right-col .status .modal-status.onprocess{
    background-color:#FFC107;
}

.modal .right-col .status .modal-status.resolved{
    background-color:#388E3C;
}

.modal .right-col .status .modal-status.unresolved{
    background-color:#F44336;
} */

.modal  .ajax-message{
    padding: 10px 15px;
    color: white;
    align-self: stretch;
    border-radius: 10px;
    display: none;
}

.modal .ajax-message.success{
    display: block;
    background-color: green;
}

.modal .ajax-message.error{
    display: block;
    background-color: #F44336;
}

.modal form.right-col .mark-status button{
    padding: 10px 20px;
    background-color: grey;
    color: white;
    border-radius: 15px;
    font-size: 14px;
}

.modal form.right-col .mark-status,
.modal form.right-col .emergency-status{
    display: flex;
    gap:10px;
}

.modal form.right-col .mark-status .radio-container,
.modal form.right-col .emergency-status .checkbox-container{
    display: flex;;
}

.modal form.right-col .mark-status label,
.modal form.right-col .emergency-status label{
    padding:10px 15px;
    background-color:#C0C0C0;
    border-radius: 10px;
    color:white;
}

.modal form.right-col input[name="status"],
.modal form.right-col input[name="emergency"]{
    display: none;
}

.modal form.right-col input[value="new"]:checked + label{
    background-color: #9C27B0;
}

.modal form.right-col input[value="done"]:checked + label{
    background-color: green;
}

.modal form.right-col input[value="onprocess"]:checked + label{
    background-color: #FFC107;
}

.modal form.right-col input[value="emergency"]:checked + label{
    background-color: #d32f2f; 
}

.modal form.right-col .btn-container{
    display: flex;
    gap:10px;
    width: 100%;
    align-items: center;
    justify-content: flex-end;
}

.modal form.right-col button{
    align-self:flex-end;
    padding:8px 15px;
    border-radius:10px;
    border:none;
    font-weight:500;
    color:#ffebcd;
    background-color:green;
    transition:transform 0.2s linear;
    cursor: pointer;
}

.modal-container.no-agent .right-col .save-btn
/* .modal-container.no-agent .right-col .view-activity */
{
    display: none;
}

.modal-container:not(.no-agent) .right-col .get-btn{
    display: none;
}


.modal form.right-col button:hover{
    transform:scale(0.8);
}

/* .modal#menu-modal .modal-container ul{
    display:flex;
    flex-direction:column;
    gap:20px;
} */

/* .modal#menu-modal .modal-container a{
    text-decoration:none;
    font-size:24px;
    padding:10px;
    color:black;
} */

/* Inquiry type */

/* Select Iquiry */
.modal .right-col .inquiry-type {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    width: 100%;
  }
  
.modal .right-col.inquiry-type p {
    font-size: 1rem;
    color: #333;
    margin-bottom: 8px;
    font-weight: 600;
}
  
.modal .right-col #inquiry-select-parent,
.modal .right-col #inquiry-select-children {
    width: 100%;
    padding: 5px 10px;
    font-size: 1rem;
    border: 1px solid #ccc;
    border-radius: 12px;
    background-color: #f9f9f9;
    box-shadow: 0 4px 10px rgba(0,0,0,0.06);
    color: #333;
    appearance: none;
    transition: all 0.3s ease;
    cursor: pointer;
    background-image: url("data:image/svg+xml;utf8,<svg fill='%23999' height='16' viewBox='0 0 24 24' width='16' xmlns='http://www.w3.org/2000/svg'><path d='M7 10l5 5 5-5z'/></svg>");
    background-repeat: no-repeat;
    background-position: right 12px center;
    background-size: 16px;
    margin-bottom: 10px;
}

.modal .right-col #inquiry-select-parent:hover,
.modal .right-col #inquiry-select-children:hover {
    border-color: #888;
}

.modal .right-col #inquiry-select-children option.select-children{
    display: none;
}
  

.modal .right-col #inquiry-select-parent:focus,
.modal .right-col #inquiry-select-children:focus {
    outline: none;
    border-color: #6c63ff;
    box-shadow: 0 0 0 3px rgba(108, 99, 255, 0.2);
}

/* Inquiry Container */
.modal .right-col .inquiry-type-container {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top:10px;
} 

.modal .right-col .inquiry-type-container  .checkbox-container {
    display: flex;
    align-items: center;
    background-color: gray; 
    border-radius: 10px;
    padding: 5px 10px;
    gap: 10px;
    transition: background-color 0.4s ease, box-shadow 0.3s ease;
    box-shadow: 0 2px 6px rgba(0, 0, 0, 0.1);
}


.modal .right-col .inquiry-type-container .checkbox-container:hover {
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
    transform: scale(1.02);
}


.modal .right-col .inquiry-type-container  .checkbox-container input[type="checkbox"] {
    display: none;
}


.modal .right-col .inquiry-type-container  .checkbox-container label {
    cursor: pointer;
    color: white;
    font-weight: 300;
    font-size: 14px;
    transition: color 0.3s ease;
    padding:5px 5px 5px 0;
}


.modal .right-col .inquiry-type-container  .checkbox-container.resolved {
    background-color: #2ecc71; 
}

.modal .right-col .inquiry-type-container  .checkbox-container.unresolved {
    background-color: red; 
}


.modal .right-col .inquiry-type-container  .checkbox-container .delete-btn {
    background: transparent ;
    color: white;
    border: none;
    font-size: 12px;
    font-weight: bold;
    cursor: pointer;
    padding: 5px;
    transition: color 0.2s ease, transform 0.2s ease;
}


.modal .right-col .inquiry-type-container  .checkbox-container .delete-btn:hover {
    color: #ffcccc;
    transform: scale(1.2);
}

/* Remarks */

.modal .right-col .remarks {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    width: 100%;
}
  
.modal .right-col .remarks label {
    display: block;
    margin-bottom: 8px;
    font-size: 1rem;
    font-weight: 600;
    color: #333;
}
  
.modal .right-col .remarks textarea {
    width: 100%;
    height: 120px;
    padding: 14px 16px;
    font-size: 1rem;
    border: 1px solid #ccc;
    border-radius: 12px;
    background-color: #fefefe;
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05);
    resize: vertical;
    transition: border-color 0.3s ease, box-shadow 0.3s ease;
}
  
.modal .right-col .remarks textarea:focus {
    border-color: #6c63ff;
    box-shadow: 0 0 0 3px rgba(108, 99, 255, 0.2);
    outline: none;
}

/* .modal .right-col-container .activity {
    background-color: #f4f4f5;
    padding: 1.25rem 1.5rem;
    border-radius: 10px;
    font-size: 0.9rem;
    color: #4b5563; 
    list-style: none;
    margin: 2rem 0;
    font-family: system-ui, sans-serif;
    position: absolute;
    top: 50px;
    height: 85%;
    width: 100%;
    overflow-y: scroll;
    transform: translate(120%);
    opacity: 0;
    transition: transform 0.4s ease-out, opacity 0.4s ease-out;
  }

  .modal .right-col-container .activity.active{
    transform: translate(0);
    opacity: 1;
  } */

.modal .tab-container{
    width:100%;
    visibility: hidden;
    overflow: hidden;
    position: absolute;
    display: flex;
    flex-direction: column;
    opacity: 0;
    gap:20px;
}


.tab-container.active{
    visibility: visible;
    overflow: auto;
    position: static;
    opacity: 1;
    height: 100%;
}
  
.modal .right-col-container .activity li,
.modal .right-col-container .history li {
    display: flex;
    flex-direction: column;
    padding-left: 1.25rem;
    border-left: 3px solid #d1d5db;
    position: relative;
    margin-bottom: 1rem;
  }
  
.modal .right-col-container  .activity li::before,
.modal .right-col-container  .history li::before {
    content: '';
    position: absolute;
    left: -0.35rem;
    top: 0.45rem;
    width: 0.5rem;
    height: 0.5rem;
    background-color: #9ca3af;
    border-radius: 50%;
  }
  
.modal .right-col-container  .activity .date,
.modal .right-col-container  .history .date {
    font-weight: 600;
    color: #374151;
    margin-bottom: 0.2rem;
  }
  
.modal .right-col-container .activity .text,
.modal .right-col-container .history .text {
    color: #6b7280;
  }

.modal .icon-button {
background-color: transparent;
border: none;
padding: 0.5rem;
cursor: pointer;
display: inline-flex;
align-items: center;
justify-content: center;
transition: background-color 0.2s ease, transform 0.2s ease;
border-radius: 0.375rem; /* subtle rounded corners */
}
  
.modal .icon-button:hover,
.modal .icon-button:focus {
background-color: #f2f2f2;
outline: none;
transform: scale(1.05); /* subtle scaling */
}
  
.modal .icon-button img {
width: 24px !important;
height: 24px !important;
display: block;
}


/* Appended Images */
.files-container{
    display: flex;
    flex-direction: column;
    gap:10px;
}
.image-container {
    display: none;
    gap: 5px;
    padding: 10px;
    background-color: #fafafa;
    border-radius: 10px;
    border: 1px solid #e0e0e0;
}

.image-box {
    position: relative;
    overflow: hidden;
    border-radius: 8px;
    width:100px;
    box-shadow: 0 4px 10px rgba(0, 0, 0, 0.05);
    transition: transform 0.2s ease;
}

.image-box:hover {
    transform: translateY(-2px);
}

.image-box img {
    width: 100%;
    height: auto;
    display: block;
    object-fit: cover;
    border-radius: 8px;
}

.application-container {
    padding: 5px 10px;
    background-color: #fff;
    border-radius: 10px;
    border: 1px solid #e5e7eb;
    display: none;
    flex-direction: column;
    gap: 5px;
    font-family: 'Inter', system-ui, sans-serif;
    font-size: 14px;
    color: #111827;
}

.application-container p {
    display: flex;
    align-items: center;
    justify-content: space-between;
    background-color: #f3f4f6;
    padding: 5px 10px;
    border-radius: 8px;
    box-shadow: inset 0 0 0 1px #e5e7eb;
    transition: background-color 0.2s ease;
    margin: 0;

}

.application-container a{
    color:black;
    text-decoration: none;
    font-size:12px;
}

.application-container p:hover {
    background-color: #e5e7eb;
}

.modal .left-col form .image-container button.file-close {
    position: absolute;
    top: 6px;
    right: 6px;
    width: 22px;
    height: 22px;
    background: rgba(0, 0, 0, 0.5);
    border: none;
    border-radius: 50%;
    color: white;
    font-size: 14px;
    font-weight: bold;
    line-height: 22px;
    text-align: center;
    cursor: pointer;
    transition: background 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
}

.modal .left-col form .application-containter button.file-close {
    background: transparent;
    color: #6b7280;
    border: none;
    font-size: 18px;
    cursor: pointer;
    line-height: 1;
    padding: 4px;
    border-radius: 4px;
    transition: background 0.2s ease, color 0.2s ease;
}

.file-close:hover {
    background: #d1d5db;
    color: #111827;
}

.file-close:hover {
    background: rgba(0, 0, 0, 0.7);
}

.modal .left-col form .button-form{
    display: flex;
    align-items: flex-end;
    justify-content: flex-end;
    gap:10px;
}

.modal .left-col form .button-form button{
    padding:5px 10px;
    border-radius: 100%;
    border:1px solid green;
    font-size: 14px;
    cursor: pointer;
}

.modal-container.done .left-col form{
    opacity: 0.5;
    pointer-events: none;
}

.modal .user-ticket-number {
    cursor: pointer;
    margin: 0 0 10px;
    background-color: #d4edda; /* soft green */
    color: #155724;            /* dark green text */
    align-self: flex-start;
    font-size: 12px;
    padding: 4px 12px;
    border-radius: 20px;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}

.facebook-post {
    cursor: pointer;
    margin: 0 0 10px;
    background-color: #1877F2; 
    align-self: flex-start;
    font-size: 12px;
    padding: 4px 12px;
    border-radius: 20px;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
    color: #fff; 
}

.facebook-post:hover {
    background-color: #155dc1;
}

.modal .user-ticket-number:hover {
    background-color: #c3e6cb;
}

.facebook-post i,
.modal .user-ticket-number i {
    font-size: 14px;
}


.template-table {
    width: 100%;
    border-collapse: collapse;
    font-family: var(--font-main);
    color: var(--text-color);
  }
  
  .template-table thead th {
    background-color: var(--primary-green);
    color: var(--white);
    font-size: 14px;
    font-weight: 700;
    text-align: left;
    padding: 12px 16px;
  }
  
  .template-table tbody td {
    padding: 14px 16px;
    font-size:12px;
    border-bottom: 1px solid #e5e7eb;
    vertical-align: top;
  }
  
  .template-table tbody tr:nth-child(even) {
    background-color: var(--bg-light);
  }
  
  .template-table tbody tr:hover {
    background-color: #e2e8f0;
  }

@media( max-width:768px ){

    .modal#message-modal .modal-container,
    .modal#comment-modal .modal-container{
        flex-direction: column;
    }

    .modal .left-col,
    .modal .right-container{
        width:100%;
    }
    .modal .right-col{
        order:1;
    }

      
    .right-nav-button button{
        max-width:120px;
    }
}